Last updated: August 8, 2025

1) Who we are & scope

This Privacy Policy explains how ShopCatDog (“ShopCatDog”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit our website, create an account, or purchase our products.
Controller: 【Legal entity full name】, registered at 【registered address】.
We primarily serve customers in Europe and Japan and process data in accordance with applicable laws, including the EU/UK GDPR where relevant.

2) Information we collect

  • Identity & contact: name, billing/shipping address, email, phone.

  • Order & payment info: order contents, amounts, payment method, transaction IDs (card data is processed by payment providers and not stored by us).

  • Account data: login, password (hashed), preferences, wishlists, support history.

  • Device & usage: IP address, browser, OS, cookie identifiers, pages viewed, referring URLs.

  • Marketing & communications: your newsletter opt-ins, preferences, campaign interactions.

  • User content: reviews, Q&A, uploads (if any).

3) Legal bases & how we use data

We process your data under one or more of these legal bases: contract, legitimate interests, consent, legal obligation.
Typical purposes:

  • Order processing & delivery (contract)

  • Account management & customer support (contract / legitimate interests)

  • Fraud prevention & site security (legitimate interests / legal obligation)

  • Service improvement, analytics, debugging (legitimate interests)

  • Marketing communications (consent; you can withdraw anytime)

  • Compliance, tax & accounting (legal obligation)

4) Marketing consent & how to withdraw

If you opt in, we may send emails about new products, offers, or updates.
You can unsubscribe at any time via the email footer link or by contacting info@shopcatdog.com. Withdrawing consent does not affect prior lawful processing.

5) Cookies & tracking technologies

We use cookies and similar technologies to run our site, remember preferences, analyze traffic, and measure campaigns. Categories include: strictly necessary, performance/analytics, functional, advertising.
You can manage consent via our cookie banner or your browser settings. For details, see our Cookie Policy at: /cookie-policy.

6) Third-party services & international transfers

We share data with vetted providers only to the extent needed to provide the Services, for example:

  • Payments: payment gateways and fraud screening

  • Fulfillment & logistics: warehouses, couriers, returns partners

  • Hosting/CDN & security: site hosting, content delivery, DDoS protection

  • Analytics & marketing tools: site analytics, email services, ad platforms
    Some providers may process data outside your country. Where required (e.g., EEA→non-EEA), we use safeguards such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.

7) Disclosure

We may disclose information: (i) if required by law or legal process; (ii) to enforce our Terms or protect our rights, users, or the public; (iii) in connection with corporate transactions (merger, acquisition, asset sale), where your data may transfer to the new controller under the same protections.

8) Payments

Card details are transmitted directly to our payment processors over encrypted connections and are not stored on our servers. Processing is subject to each provider’s privacy policy.

9) Data retention

We retain personal data only as long as necessary for the purposes above:

  • Orders, invoices & tax records: typically 6–10 years (legal obligation, varies by country).

  • Account data: while your account is active, then securely deleted or anonymized.

  • Marketing data: until you withdraw consent or your account is deleted.

  • Logs/analytics: typically 12–24 months, then aggregated or anonymized.
    Actual periods may vary by jurisdiction and legal requirements.

10) Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration (e.g., encryption in transit via TLS; restricted access; hardened hosting). While no method is 100% secure, we apply industry-standard safeguards and, where applicable, PCI-DSS compliant payment processing.

11) Your rights (EEA/UK & where applicable)

Subject to law, you may have the right to access, rectify, erase, restrict, object, and data portability, and to withdraw consent at any time.
You also have the right to lodge a complaint with your local Data Protection Authority. We encourage you to contact us first so we can resolve your concerns promptly.

12) Age of consent

This site is intended for individuals who are at least the age of majority in their place of residence. We do not knowingly collect personal data from children. If you believe a minor has provided data, contact us and we will delete it promptly.

13) Links to other sites

Our site may link to third-party websites. Their privacy practices are not governed by this Policy. We recommend reviewing their privacy statements.

14) Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be indicated on this page and/or notified via email where legally required. Continued use of the site after changes take effect constitutes acceptance of the updated Policy.

15) Contact us